Principal focus of this work is to address the needs of the emerging trend to serve the Small and Medium Businesses (SMB) market.

Initially, this will involve defining a logical architecture to support the short-term needs with a view to be able to eventually scale on demand. Customizable MDD platform should meet most of these critical development and integration needs of SMB. Even though the initial focus of SMB may be to provide back-office support to medium-sized enterprises through a hosted model, its eventual success probably hinges upon the ability to support tens of thousands of users with the desired quality of service.

We realize a gap as regards the process aspects of supporting hosted services model. Our current thinking to fill this gap is to come up with a service management infrastructure that addresses hardware and software infrastructure, software development and integration, and CRM issues in a seamless integrated manner.